Return & Exchange Policies
Prescription Eyeglasses and Sunglasses:
Prescription eyewear orders are highly customized; therefore, we are not able to accept returns for a full refund. Once the order is paid for, it is sent immediately to the lab to provide you the quickest turnaround time. Unfortunately, this does not allow much time for orders to be cancelled. Once the order is in production, we are not able to cancel the order, therefore a full refund cannot be provided. A restocking fee of 30% may be assessed on stopped orders; this will be deducted from your refund. We also do not refund any shipping and handling fees.
We allow a one time frame exchange within 30 days of the original purchase date if you are not satisfied with your frame choice. All frames are under manufacturer warranty for any manufacturing defects for up to one year from the date of purchase. This warranty does not cover accidental damage, scratches, or normal wear and tear. SUPER GLUE WILL VOID ANY WARRANTY COVERAGE. A two-way shipping and handling fee of $20 may be charged for any warranty replacement.
We allow for a one time exchange in the case that you want to add/remove coatings or other treatments or exchange the frame. This must be done within 30 days of the original purchase date. Some lenses, such as Varilux or those that include Crizal AR, are warranted against defects for a period of one year. Please consult an optician with questions about the warranty on your lenses. This warranty does not cover accidental damage, scratches, or normal wear and tear. In the case that you cannot adapt to a progressive style lens, we guarantee replacement with a lined bifocal or lined trifocal. There will be no refund for the difference in lens price. If there are any discrepancies between the Doctor’s prescription and the lenses manufactured by the lab, any adjustments to the prescription lenses are included at no charge within 60 days. In the case that your prescription fluctuates, for any reason, within 90 days, a fee may be charged for each additional pair of lenses. After 90 days, any change in prescription is not covered under warranty and lenses will be charged at full price.
Any lens or frame that is covered under warranty may be replaced ONE time at no charge. Any additional warranty replacements are subject to a $20 fee each time.
Unopened boxes of contacts can be returned or exchanged within 60 days of purchase with the original receipt. Credit will NOT be given for opened, expired, damaged or marked boxes. Cancelled orders may be subject to restocking fees. Contacts purchased in conjunction with a manufacturers rebate/reward CANNOT BE RETURNED.
PAYMENT IS DUE AT THE TIME OF SERVICE.
Contact lens fitting/evaluation fee: This fee covers the contact lens fitting/evaluation, training, ONE pair of trials, and any follow up visits for a period of 60 days. After this period, any follow up visit may be charged at a rate starting at $55 per visit. A fee of $5 may be charged for each additional pair of trials to cover shipping and handling fees. Contact lens prescriptions must be finalized within 60 days of your fitting/evaluation. We will reach out to each contact lens wearer a maximum of two times to finalize the prescription. If we do not receive a response from the patient, the most recent prescription on file will be finalized. Any changes to the prescription or contact lens brand/material AFTER 60 days will require a new exam and fitting. Any contact lens fitting done AFTER your comprehensive eye exam must be done within 60 days. A fitting requested after the 60 day time period would result in an additional comprehensive eye exam.
All prices quoted for products and services are estimates. Prices may change due to many factors, such as use of insurance/discount plans or additional necessary procedures. You may be given a receipt at the time of payment, but keep in mind that charges detailed on itemized invoices are not final until all insurance claims have been processed and paid.
Shipping from our vendors to our office on behalf of the patient is free of charge. We offer direct shipping, by request, using USPS Priority Mail if you would like your order shipped directly to you. WE REQUIRE INSURANCE ADDED TO ALL SHIPMENTS AT THE COST OF THE RECIPIENT. Cost will be determined based on your location and the value of the package contents. In the event that a package is lost, we will file a claim according to USPS guidelines.*Advanced Eyecare is not responsible for carrier shipping delays.
Cancellation/Missed Appointment Policy:
Cancellation of an Appointment:
In order to be respectful of the needs of all our patients, please be courteous and call Advanced Eyecare promptly if you are unable to show up for your appointment. The time can be reallocated to someone who is in need of eye care. If it is necessary to cancel your scheduled appointment, we request that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will give another patient the opportunity to be seen.
How to Cancel Your Appointment:
To cancel an appointment, please call our office at 701-757-2121. If you do not reach one of our staff, please leave a detailed message on our voicemail. If you would like to reschedule your appointment, please leave your phone number. We will return your call and make arrangements for an appointment at another time. We ask that you do not cancel your appointment through our text messaging service.
A cancellation is considered ‘late” when the patient or guardian cancels a scheduled appointment with less than 24-hours’ notice.
No Show Policy:
A “no-show” occurs when a patient misses their appointment without cancelling in an adequate manner. Failure to be present at the scheduled time of your appointment will be recorded. A no-show or late cancellation fee of $25 may apply. You are responsible for this fee; it will not be billed to insurance. We reserve the right to modify your appointment if you do not confirm. If you miss or cancel two appointments without 24-hour notice, you may be unable to schedule any further appointments. We understand that there may be some circumstances that arise; those situations will be taken into consideration.
We make every effort to be on time for all our patients. Unfortunately, when even one patient arrives late, it can throw off the entire schedule for that day. In light of this, patients arriving more than 10 minutes after their appointed time will be asked to reschedule.